Frequently Asked Questions

My Pier 1 Rewards is all about finding what inspires you and rewarding you for creating your own style. It’s that thrill you get from discovering our latest one-of-a-kind pieces, but multiplied—because exclusive offers and exceptional savings are a part of each new discovery. This makes every shopping experience extra-rewarding and extra-fun. Just for you.
You must currently live in Canada to enroll in My Pier 1 Rewards Canada program. Residents of Quebec are not eligible for the program at this time.
You can join online at mypier1rewards.ca or at any participating Pier 1 Imports store in Canada.
When you create a My Pier 1 Rewards account, you will be asked to provide contact information so we can reward you with benefits, like a birthday bonus, as well as special offers and other members-only perks.
In the store On a store device (computer)
  • Click “Join My Pier 1 Rewards Today”
  • Complete the required information (first name, last name, phone number, email address, mailing address, and birth month and day)
  • Accept the Terms & Conditions
  • Click “Submit”
  • Welcome to My Pier 1 Rewards! You are now enrolled
  • You will receive a confirmation email with a link to your account
  • Click the link in the confirmation email to finalize your account
With an associate at checkout
  • Advise associate that you would like to join the My Pier 1 Rewards program
  • Provide associate with the required information (first name, last name, phone number, email address, mailing address, and birth month and day)
  • Confirm your information
  • You are almost enrolled!
  • You will receive a confirmation email with a link to your account
  • Click the link in the confirmation email to finalize your account
  • If any information is missing from your account, complete this information
  • Accept the Terms and Conditions of the program
  • Click “Join Now”
  • Welcome to My Pier 1 Rewards! You are now enrolled
Online
  • Visit mypier1rewards.ca
  • Click on “Join My Pier 1 Rewards Today”
  • Provide the registration information (first name, last name, phone number, email address, mailing address, and birth month and day)
  • Accept the Terms & Conditions
  • Click “Join Now”
  • Welcome to My Pier 1 Rewards! You are now enrolled
  • You will receive a confirmation email with a link to your account
  • Click the link in the confirmation email to finalize your account
Members will not receive a membership card, as you’ll only need your telephone number to find your account when you are shopping in the store.
Right now, the benefits of the My Pier 1 Rewards program aren’t available in all provinces.
If you receive an error message when trying to enroll into My Pier 1 Rewards, please visit a store or contact our Customer Relations team at 1-800-689-0797. We’d love to help.
The phone number you enrolled with is your member ID. Easy, right?
Your confirmation email contains a link to set up your password for your account if you do not already have one. If you can’t locate your confirmation email, just visit mypier1rewards.ca and reset your password using the email address you used for enrollment by clicking the “Sign In” link.
You can manage your My Pier 1 Rewards account by visiting mypier1rewards.ca and logging in to your account using your email address and password.
Yes. Visit mypier1rewards.ca and log in to your account to update with the email address you want to use.
You’ll receive your birthday bonus during the month of your birthday via email. Consider it our gift to you.
You’ll receive your welcome offer approximately five days after you’ve completed your enrollment by accepting your Terms and Conditions and providing your mailing address. So don’t worry, you won’t have to wait long.
Exclusive in-store events for My Pier 1 Rewards members showcase seasonal entertaining and design trends, offer members-only discounts and more. Be sure to check your email for invitations to these events.
Check-ins are interactions with you and a Pier 1 Imports store and allow you to be rewarded for doing something you love to do—visiting Pier 1! There are two types of check-ins: Visit check-in and event check-in. Check-ins are your way to tell us you’ve visited our store or attended an event. When we’re offering a member-exclusive sweepstakes, for example, your check-ins will be used to enter the sweepstakes. Associates are always available if you need assistance.
Yes, you can have one visit check-in per day and one event check-in per day. But, sometimes we offer special days when you can earn extra check-ins for extra entries for visiting us in store so watch for those special days!
Please read our privacy policy for details.
If you would like to opt out of the My Pier 1 Rewards program, please contact our Customer Relations team at 1-800-689-0797, or opt out online. If you choose to opt out of the program, you’ll no longer receive any of the benefits or perks of the My Pier 1 Rewards program.
The fastest way to unsubscribe from email is to click on the “Unsubscribe” link at the bottom of a Pier 1 email message.
We’re here to help you! Contact our Customer Relations team at 1-800-689-0797.