FAQ for Canada Customers

Why are you closing all stores in Canada?

After a thorough review of the business and to align with the current operating environment, we determined that it is in the best interests of the Company to move forward in the U.S.

What is the timeframe for closing all stores in Canada?

This process is fluid, but we expect all stores to close by March 29, 2020.

Will the Pier1.ca site continue to operate as usual?

Our website will remain available but will transition to an information resource that outlines how to find store locations and operating hours, product notes and recalls, as well as other information customers may find helpful.

Will I still receive marketing such as mailers, emails and text messages from Pier 1? What if I want to stop receiving them or receive them?

We are discontinuing operations in Canada and do not plan to send any marketing emails or SMS messages once all our Canadian stores close.

If you would like to stop receiving emails at this time, please click the ‘Unsubscribe’ link at the bottom of our emails.

To stop receiving SMS messages, you may replay with STOP to unsubscribe.

If you would like to stay connected to Pier 1, unsubscribe in Canada and sign up for emails in the US by going to pier1.com.

Can I purchase merchandise on pier1.com?

We are currently unable to ship merchandise to Canada. You can purchase online at pier1.com if you have a U.S. residence and a U.S. billing address.

What does this mean for returns/coupons/gift cards and ordered product?

Due to the nature of our closing sale, we will not accept coupons or honor additional discounts beyond what is currently being promoted in your local store.

Effective Feb. 21, 2020, all sales are final. You may return merchandise purchased prior to Feb. 21, 2020 at any store location.

You may use gift cards as a form of payment; however, gift cards will no longer be available for purchase in Canada.

We are no longer placing new customer orders in Canada. All previously placed customer orders have been shipped to stores and should be available for pick up now, pending any issues with the order. Contact the store you ordered your merchandise from for information on your order.

How will I be notified of merchandise recalls?

If a product Pier 1 sold in Canada were recalled in the future, we would contact affected customers directly where possible, publish on social media and issue a press release in both the U.S. and Canada.

As we would not have stores to facilitate recall actions, we would partner with Customer Relations to facilitate the recall with Canadian customers.

Any previous recalls will remain open for Canadian customers indefinitely, via contact with Customer Relations.

After the Canadian stores close, how do I contact Pier 1 with questions or quality concerns about merchandise I purchased?

You can contact our Customer Relations department by calling (800) 245-4595 or by clicking on our Contact Us page on pier1.ca or pier1.com.

How can I pay My Pier 1 Rewards Credit Card bill?

Online: Pay online through a U.S. bank account at comenity.net/pier1.

Phone: Pay by phone with a debit card using the number on the back of the card: 1-800-767-3662 (TDD/TTY: 1-800-695-1788). The $9 fee is being waived for Pier 1 account holders until further notice.

Mail: Mail a check from a U.S. bank account or a Cashier’s Check to the payment address on your statement: P.O. Box 659617 San Antonio, TX 78265-9617.