Privacy Policy

Last updated as of October 21, 2008

Pier 1 Imports (and its parents, affiliates and subsidiaries) (collectively, "Pier 1") has created this privacy policy ("Policy") in order to demonstrate Pier 1's firm commitment to its visitors' and customers' privacy, and to advise Pier 1 visitors and customers about the uses Pier 1 may make of their personal information. Pier 1 will not collect, use or disclose any personal information other than in compliance with this Policy. The Policy discloses Pier 1's information gathering and dissemination practices that apply to the collection, use and disclosure of personal information acquired during visitors' and customers' visits to the Pier 1 website at www.pier1.ca (the "Site"), or from their Pier 1 catalog requests, and/or visits to Pier 1 stores.

By accessing and using this Site, you hereby agree to all of the terms and conditions of this Policy and consent to the collection, use and disclosure of your personal information as described in this Policy. You are responsible to ensure that your access to the Site and material available on or through it is legal in each jurisdiction in or through which you access or view the Site or such material.

The terms "we", "us", and "our" used in the Policy also refer to Pier 1.

OUR PRIVACY POLICY

What information is collected on the Site?

Every time you visit the Site, the following information is automatically obtained and compiled: your internet protocol (IP) address and the domain name registry information associated with that IP address; identification of your internet browser, operating system and hardware platform you are using; the date and time of your visit; the name and address (URL) of the web page you viewed immediately prior to accessing the Site; your entire query (if any) that was entered into a search engine which led you to the Site; and any other "click stream" data. This information is stored in our log files. Additionally, the complete record of your actions at the Site, including all pages visited, time spent at each page, the information sent or received and the names of all files uploaded or downloaded is collected. This tracking information may be compiled by us in the aggregate and made available to third parties primarily to identify demographic data regarding our customers as provided below.

We will also collect personal information from you when you communicate your personal information to us when you visit one of our stores, or request to be placed on our mailing list; whether online, by phone; or in person, or if you participate in a contest, promotion or survey. As a result of these actions, you might supply us with personal information, such as your name, e-mail and postal addresses, telephone number(s), credit card numbers, product interest information and in certain circumstances, your opinions and individual preferences.

Children's Privacy: In light of the importance of protecting children's privacy, we do not intend this Site for child audiences, and we do not collect, process or use on our Site any information relating to an individual whom we know to be under 13 years old without the prior, verifiable consent of his or her parent or other legal representative. If a parent or guardian discovers that his or her child has provided us with personally identifiable information, such parent or guardian has the right, upon request, to view the information provided by the child and/or to require that it be deleted from our records. In such a case we ask that the parent or guardian of the child contact us at Customer_Service@pier1.com or in the manner provided below in the section entitled "How can I access or change my personal information or withdraw my consent, or make inquiries or complaints in relation to this Policy and Pier 1's privacy practices?".

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How is my personal information used and to whom may my personal information be disclosed?

We use the personal information you provide to help develop, improve and market our products and services and manage our business. For example, we may use your personal information to complete merchandise purchases and returns. We may also use personal information to contact a purchaser when necessary, such as when a delivery may be delayed or when a product is out of stock. In addition, Pier 1 uses personal information to notify its consumers about products or services, promotions and special offers in which we believe they may be interested.

We may also request additional information, such as annual income, buying preferences, or age, also known as demographic and profile data, though this information is optional and never required for you to place an order or make a purchase. If you provide the additional information, we may use this data to improve our Site and enhance your shopping experience. For example, we may use this data to tailor your experience at our Site, showing you content that we think you might be interested in, and displaying content according to your preferences. We may also use your internet protocol (IP) address to help diagnose problems with our server, and to administer our Site, and to help identify you and your shopping cart for the duration of a session and to gather broad demographic information.

Pier 1 may combine the information that you give us and information about your purchase (other than sensitive credit card information) with other personal information available from our records and other sources (such as demographic information and past purchase history), including information that we lawfully receive from third parties, and use it to make our future marketing efforts more efficient. This information may also be shared with other companies to bring you offers of interest. If you prefer that we do not share your information in this way, please follow the instructions below in the section entitled "How do I exercise my choices about receiving promotional communications?".

In some instances, we may engage the services of third party service providers to assist us with completing merchandise purchases. These third parties may have access to our users' personal information in order to provide their services to us or on our behalf. However, any such third party service providers are not permitted to use any personal information for purposes other than to provide their specific service, and then only to use such personal information as may be necessary to perform their specific service. Sensitive information such as credit card numbers are encrypted and protected as provided in the "How secure is my personal information?" section below. You acknowledge that, in the event that a third party processor is located in the United States, your personal information may be processed and stored in the United States and that United States federal or state governments, courts or law enforcement or regulatory agencies may be able to obtain disclosure of your personal information under the federal or state laws of the United States.

However, please note that even if you request that we not share your personal information, Pier 1 reserves the right to disclose your personal information at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Site and applicable laws, or to protect against misuse or unauthorized use of our Site. We also may disclose personal information whenever we believe disclosure is necessary to limit our legal liability; to protect or defend our rights or property; or protect the safety, rights, or property of our users. In addition, we may sell, transfer, or otherwise disclose any user information, including personal information, to a successor entity in connection with a corporate merger, consolidation, sale of assets, or other fundamental corporate change.

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How do I exercise my choices about receiving promotional communications?

As discussed above, we may from time to time use personal information to provide users with opportunities to learn about products or services in which we believe they may be interested. If you prefer not to receive promotional information from us, please let us know by or writing us at: Pier 1 Imports, Attn: Customer Service, 100 Pier 1 Place, Fort Worth, TX 76102. You may also opt-out of receiving such promotional information by sending us an e-mail at Customer_Service@pier1.com. Please be sure to include your full name and the e-mail address you used when you registered with or made a purchase from us. It may take up to two (2) weeks to process your postal mail request, during which period you may continue to receive communications from Pier 1.

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What are "cookies" and "Web beacons" and how does Pier 1 use these on the Site?

"Cookies" are pieces of information that are placed on an individual's computer hard drive to enable the individual to more easily communicate and interact with the Site. Pier 1 may use cookies to customize your shopping experience and to make sure you don't see the same ad repeatedly. However, you may disallow cookies through your web browser and still browse and shop on the Site. Pier 1 will never use cookies to retrieve information from a computer that is unrelated to the Site or your interaction with the Site.

"Web beacons", also sometimes called "pixel tags," are small strings of code placed on a Web page or in an email message for the purpose of transferring data.

We and the online marketing company or companies that we use to help manage our Internet business and communications employ cookies and Web beacons placed on our Site's pages to deliver our ads, to measure the effectiveness of our advertising, including our email promotions, and to learn how visitors use our Site. The ad-serving technology uses non-personal information about your visits to our Site and the sites upon which we advertise to serve our ads to you. In the course of delivering our advertisements, a unique third-party cookie may be placed or recognized on your browser. The Web beacons used in conjunction with this third-party ad cookie enable our ad server to recognize a browser's cookie when a browser visits this Site and to learn which banner ads bring visitors to this Site. If you do not want your non-personal information to be used to serve ads to you, please click here: and click on the "AD COOKIE OPT-OUT" icon.

The technology that we use to send our emails also utilizes cookies and Web beacons -- both in the messages and at our Site. If you do not want our email system to utilize cookies and web beacons, please click here: and click on the "AD COOKIE OPT-OUT" icon.

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How can I access or change my personal information or withdraw my consent, or make inquiries or complaints in relation to this Policy and Pier 1's privacy practices?

You are entitled to request access to, and, if necessary, correction of your personal information collected by us. In order to make such a request or if you have any questions about or to make any complaint in relation to this Policy and Pier 1's privacy practices, please contact our privacy officer by writing to:

Customer_Service@pier1.com
or
Pier 1 Imports, Attn: Customer Service, 100 Pier 1 Place, Fort Worth, TX 76102
or
by phone at: 1(800)245-4595

PIER 1 WILL REMOVE ANY OF YOUR PERSONAL INFORMATION FROM OUR DATABASE WITHIN A REASONABLE PERIOD OF TIME PURSUANT TO A WRITTEN REQUEST FROM YOU. PLEASE E-MAIL SUCH REQUEST TO US, IDENTIFYING YOUR FULL NAME AND PLEASE TYPE "REMOVE NAME" IN THE SUBJECT LINE OF YOUR E-MAIL.

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How long is my personal information retained?

We will keep your personal information only as long as is reasonably necessary for the purposes described in this Policy or such longer period as may be required by applicable law.

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How secure is my personal information?

We take great care in trying to maintain the security of personal information we have collected. We have adopted physical and technological processes and procedures to protect the confidentiality of personal information and to safeguard personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, in light of, among other things, the sensitivity of the information and the purposes for which it is to be used. Furthermore, each and every Pier 1 employee, mandatary or agent must abide by this Policy. Although we do not take responsibility for any theft, misuse, unauthorized disclosure, loss, alteration or destruction of data, we take reasonable precautions to prevent such occurrences.

As we also set out above, we may, from time to time, share personal information with unrelated third parties to enable them to provide you with additional product or service opportunities. If you prefer that we do not share your information in this way, please follow the instructions below in the section entitled "How do I exercise my choices about receiving promotional communications?".

WHILE WE STRIVE TO PROTECT YOUR PERSONAL INFORMATION, WE CANNOT ENSURE OR WARRANT THE SECURITY OF ANY INFORMATION YOU TRANSMIT TO US, AND YOU DO SO AT YOUR OWN RISK.

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Updates and changes to this Policy

We may, from time to time, update this Policy. Notice of material changes to our privacy practices will be posted on this Site. We strongly encourage you to periodically review this Policy in order to keep apprised of our current privacy practices. Following the posting of such changes, your continued use of the Site will constitute your acceptance of these changes and you will be bound by such changes. You are responsible for regularly reviewing this Policy and any changes thereto.

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Other Websites

THIS SITE MAY CONTAIN LINKS TO OTHER WEBSITES THAT ARE NOT OPERATED BY PIER 1. THIS POLICY DOES NOT APPLY TO THE PRACTICES OF THIRD PARTIES AND PIER 1 DOES NOT ASSUME ANY RESPONSIBILITY FOR ANY SUCH THIRD PARTY PRACTICES OR FOR THE PRIVACY PRACTICES OF THE WEBSITES THAT IT DOES NOT OPERATE. BY USING THE SITE AND/OR ACCESSING A THIRD PARTY'S WEBSITE FROM THE SITE, YOU RELEASE PIER 1 OF ANY RESPONSIBILITY FOR THE ACTIONS, PRACTICES AND OMISSIONS OF THIRD PARTIES. BY CLICKING ON ANY HYPERLINKS TO OTHER WEBSITES YOU MAY AUTOMATICALLY SUBMIT TO THE PRIVACY PRACTICES OF THOSE WEBSITES. PLEASE CHECK THE PRIVACY POLICIES OF THESE THIRD PARTY WEBSITES. IN NO EVENT SHALL PIER 1 BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DAMAGES OR INJURY WHATSOEVER (INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES) ARISING OUT OF OR IN CONNECTION WITH THE MISUSE OF PERSONAL INFORMATION BY THOSE WEBSITES.

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Other terms

Your use of this Site is subject to our Website Terms and Conditions of Use.

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